abc365 Privacy Policy

This Privacy Policy ("Policy") applies to the abc365 platform and all its services. By opening an account or using the services of abc365, you agree to the terms of this Policy. Our Terms and Conditions and this Privacy Policy complement each other — both govern your use of the account.

abc365 believes that a user's personal information is their own property. We collect only the information necessary to provide our services, and it is never sold to third parties.

1 Types of Information Collected

We collect the following types of information at various stages of account registration and service use on abc365:

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address

1.2 Financial Information

• Deposit and withdrawal transaction records
• bKash, Nagad, Rocket, Upay or bank account details (only what is necessary to process transactions)
• Transaction history and balance records

1.3 Technical Information

• IP address and device information
• Browser type and version
• Login time, session data, and access logs
• Information obtained from cookies and similar tracking technologies

1.4 Activity Information

• Gaming history, betting records, and play patterns
• Bonus usage and wagering activity
• Records of communication with customer support

2 Purpose of Data Collection

abc365 collects and processes user information only for specific and legitimate purposes. The main purposes are described below:

2.1 Account Management

Information is used for account creation, verification, login security, and password recovery. It is also used for OTP verification and providing two-factor security.

2.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals and to prevent fraud. SSL encryption is used to ensure the security of transactions.

2.3 Service Improvement and Personalisation

Information is used to improve the platform experience based on user preferences and activity, and to provide relevant offers.

2.4 Responsible Gaming

As part of our Responsible Gaming policy, user gaming patterns are monitored so that necessary support can be provided in cases of excessive betting or problematic behaviour.

2.5 Legal Compliance

Information required for Anti-Money Laundering (AML) processes and Know Your Customer (KYC) verification is retained.

3 Data Sharing and Third Parties

abc365 never sells users' personal information. However, limited information may be shared in specific circumstances to provide services:

3.1 Payment Processors

Only the necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers. These institutions follow their own privacy policies.

3.2 Technology Service Providers

Activity-related data may be shared with technology companies that assist with software operations, cybersecurity, and infrastructure maintenance. All service providers are bound by strict confidentiality agreements.

3.3 Legal Requirements

Information may need to be disclosed due to legal obligations upon receiving a valid order from a court or law enforcement agency. In such cases, we will try to notify the user as early as possible, unless prevented by legal reasons.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the abc365 website and app. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and proper functioning of payment pages. Disabling them will disrupt the core functionality of the site.

4.2 Functional Cookies

These cookies are used to remember language preferences, theme settings, and information from previous sessions. They help create a personalised experience for you.

4.3 Analytics Cookies

These cookies help collect anonymous statistics to understand which parts of the site are used most and to improve services. You can disable cookies through your browser settings if you wish.

5 Data Retention Period

abc365 retains user information only for as long as necessary. The following factors are considered when determining the retention period:

• All relevant information is retained while the account remains active.
• Certain financial records are retained even after account closure due to legal requirements.
• Log data is kept for a set period for fraud prevention and security purposes.
• After the specified period, information is securely deleted or anonymised.

You may contact us directly to request deletion of your information. However, information subject to legal obligations may not be deletable before the specified period.

6 Data Security Measures

abc365 has implemented modern technical and organisational measures to protect user information:

6.1 Encryption

All information is encrypted using SSL (Secure Sockets Layer) technology. Sensitive information stored in the database is separately encrypted.

6.2 Access Control

Only authorised staff can access specific information. Every access is logged and regularly audited.

6.3 Cybersecurity

The platform is protected against cyber attacks through firewalls, intrusion detection systems (IDS), and regular security audits.

7 User Rights

As a user of abc365, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information is stored in your account and to receive a copy of it. This request can be made through customer support.

7.2 Right to Correction

If there is incorrect or outdated information in your account, you may request a correction. Identity verification may be required for correcting certain information.

7.3 Right to Request Deletion

You may request deletion of your information by closing your account. However, certain information will need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. To set your communication preferences, go to your account settings or contact customer support.

8 Protection of Minors

All services of abc365 are for persons aged 21 or above only. Minors are not permitted to have their information collected or to open an account.

Age verification is mandatory at registration. If an account holder is found to be under 21 years of age, the account will be closed immediately and the collected information will be deleted.

If a minor has accidentally opened an account, a parent or guardian may contact our customer support to report the matter.

9 International Data Transfers

abc365's servers and infrastructure may be located in various countries. As a result, your information may be transferred and stored internationally. In such cases:

• It is ensured that adequate data protection measures are in place in the country to which the information is transferred.
• Contracts with third-party service providers include data protection clauses.
• Encryption is used for all data transfers.

10 Policy Changes and Notifications

abc365 may update this Privacy Policy as needed. In the event of changes:

• A notification will be sent to the registered email for significant changes.
• The date of the update will be clearly noted on the website.
• Continued use of the service after the updated policy comes into effect will be considered as your acceptance of the new policy.

If you have any questions about any aspect of the policy, please contact our customer support. For general service-related questions about abc365, you will find answers on our FAQ page.

11 Contact

For any questions, complaints, or information-related requests regarding this Privacy Policy, please contact the abc365 customer support team:

• Live Chat: 24/7 direct chat support — in Bengali and English
• Email: [email protected]

Data protection requests will be responded to as quickly as possible upon receipt.